DT Executive

Education:

• Bachelor’s or Master’s degree in Information Technology or Computer Science

Key Competencies:

• Strong teamwork and collaboration abilities

• High level of personal responsibility and accountability

• Analytical mindset, able to perform under pressure and in critical situations

• Proven leadership experience in team management and decision-making

Technical Skills:

• Proficiency in Salesforce, ServiceNow, JIRA, and Confluence

• Strong project management skills, including Agile and Scrum Master methodologies

• Experience with MS SQL and database management

• Familiarity with DevOps methodologies and tools

• Experience in test automation (e.g., Ranorex) is a plus

• Familiarity with monitoring tools such as NewRelic and Grafana is nice to have

Responsibilities:

Leadership & Strategy:

• Lead and mentor the operations team, fostering a culture of ownership, accountability, and innovation

• Develop and execute a Digital Operations roadmap aligned with company strategy

• Collaborate with the DT Operations Manager, product teams, and country leadership to translate high-level business goals into actionable tech initiatives

• Advocate for best practices in digital product deployment, ensuring observability and reliability

Technical Execution & Delivery:

• Oversee the deployment of digital solutions that optimize business processes

• Ensure successful adoption of digital products across CCI countries

• Maintain a strong balance between technical excellence and business priorities

• Define and track KPIs and success metrics to measure team performance and project impact

Collaboration & Stakeholder Management:

• Act as a technical advisor to business departments, providing consultation on CCI digital products

• Collaborate with department heads and external partners to ensure seamless technology integration

• Communicate complex technical concepts to non-technical stakeholders in a clear and impactful way

Team Development & Culture:

• Recruit, train, and develop a high-performing team

• Promote continuous learning, innovation, and cross-functional collaboration

• Foster a “fail fast, learn fast” mindset to support agility in software development and problem-solving

Main Responsibilities:

• Integrate, consolidate, and deploy new systems in international operations to drive synergy and centralization

• Oversee digital product deployments, ensuring successful implementation and support across international operations

• Provide consultation on business process improvements through technology

• Coordinate system training, conduct needs analysis, and deliver training for key and end-users

• Act as a coach to users, ensuring they get maximum value from existing systems and are aware of all functionalities

• Manage or contribute to strategic business projects involving new technologies, systems, or process reengineering

• Lead Salesforce solution implementations in international markets