Customer Service Specialist (Samarkand)

CEMIX is...

✔ A part of the Austrian multinational holding "Lasselsberger Group";

✔ A leader in the European building materials industry;

✔ A global presence – our factories operate across 3 continents in 13 countries, including Eastern Europe, Kazakhstan, Uzbekistan, China, and Australia;

✔ Cutting-edge technologies: state-of-the-art production facilities and innovative solutions;

✔ A comprehensive range of products: solutions for all stages of construction – from preparation to final finishing.

We specialize in the production of:

- dry construction and plaster mixes;

- minerals (calcium carbonate);

- WetMix products.

We are currently seeking a Customer Service Specialist to join our team at our new manufacturing facility in Samarkand.

What will be your tasks:

- Develop and implement a customer service system from scratch;

- Manage the order processing workflow (Order Management);

- Receive and process customer orders (distributors, construction companies, retail points, etc.);

- Allocate orders based on stock availability and logistics capabilities;

- Coordinate between sales, production, and logistics departments;

- Monitor order fulfillment, shipment schedules, and delivery timelines;

- Calculate and analyze delivery time and transportation costs.

Customer communication:

- Gather customer feedback on product quality and service levels;

- Handle complaints and resolve delivery-related issues;

- Maintain long-term relationships with clients.

Process optimization and analysis:

- Maintain order tracking reports, delivery performance, and customer satisfaction records;

- Identify opportunities for improving order processing and logistics efficiency;

- Optimize inventory levels and coordinate with production planning.

What we expect from you:

- 3+ years of experience in customer service, order management, or logistics;

- Experience in a manufacturing or distribution company is a plus;

- Understanding of supply chain management, order processing, customer service, and logistics;

- Proficiency in CRM and ERP systems ( 1C);

- Strong analytical and organizational skills;

- Excellent communication and problem-solving abilities;

- Resilience and stress resistance.

- Bachelor's degree in logistics, supply chain management, business administration, or economics;

- Structured thinking and agility.

What do we offer:

✔ Competitive salary;

✔ Transportation to and from the workplace;

✔ Holiday bonuses and a 13th salary;

✔ Voluntary medical insurance;

✔ Career growth within an international company;

✔ Work at a modern production facility with cutting-edge technologies.