Reservation agent

Join Our Team at Holiday Inn Tashkent City!

Are you ready to embark on an exciting journey in the world of hospitality? Holiday Inn Tashkent City Hotel is on the lookout for a passionate and dynamic Reservation Agent to join our vibrant team!

As the heart of our guest experience, you’ll play a crucial role in crafting unforgettable stays for travelers from around the globe. If you thrive in a fast-paced environment and love connecting with people, this is the perfect opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls, emails, and online chat inquiries regarding reservations.
• Process bookings, cancellations, modifications, and special requests efficiently.
• Provide accurate information about room types, pricing, promotions, and hotel facilities.
• Maximize hotel revenue by upselling rooms, packages, and additional services.
• Ensure seamless coordination between the front desk, housekeeping, and other departments.
• Maintain accurate records of bookings and guest preferences in the reservation system.
• Assist guests with loyalty programs, group bookings, and corporate accounts.
• Handle guest complaints and escalate complex issues when necessary.
• Follow hotel policies and procedures to ensure excellent service delivery.

Education & Experience:

• High school diploma or equivalent (Bachelor’s degree in Hospitality or related field preferred).
• 1-2 years of experience in hotel reservations, front desk, or customer service roles.
• Experience with reservation systems (e.g., Opera, Fidelio, Exely, SynXis) is a plus.

Skills & Competencies:

• Excellent communication skills (verbal and written).
• Strong customer service and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Attention to detail and organizational skills.
• Proficiency in hotel management software and MS Office Suite.
• Multilingual skills (especially English and a second language like Spanish, French, or Arabic) are an advantage.

Other Requirements:

• Flexibility to work shifts, weekends, and holidays.
• A professional and welcoming attitude.
• Knowledge of hotel policies, pricing strategies, and industry trends.

Working conditions:

1. Work Shifts 5\2; 09:00 - 18:00/ 12:00- 21:00;

2. Lunch on the territory of the organization;

3. Cozy office located on the territory of Tashkent City;

4. Official employment;

5. Corporate training and career development;

6. Stable income.

Hurry to join us and you will become part of our friendly family!