Operational Head

Position Overview

SBL Knowledge Services Ltd. is expanding its presence in Uzbekistan and is seeking an experienced Operational Head to establish, manage and grow its business operations. This role requires a strategic leader with a strong background in IT sales to government and corporate sectors, capable of driving sales, building a strong team and ensuring overall profitability.

Key Responsibilities

• Business Establishment & Strategy:

• Set up and operationalize SBL’s business in Uzbekistan, ensuring alignment with the company’s strategic goals.

• Develop and execute business plans, sales strategies and operational frameworks to drive growth.

• Identify and establish partnerships with key government and corporate clients.

• Sales & Business Development:

• Drive IT solutions sales to government agencies and corporate clients, ensuring revenue targets are met.

• Build relationships with key decision-makers to position SBL as a trusted service provider.

• Identify emerging opportunities in the digital transformation, IT services and knowledge process outsourcing domains.

• Operations & Delivery:

• Oversee end-to-end business operations, ensuring efficient service delivery and client satisfaction.

• Implement robust processes and quality standards to maintain high levels of operational efficiency.

• Ensure compliance with local laws, regulations and corporate policies.

• Recruitment & Team Management:

• Identify and recruit the right talent for sales, operations and delivery functions.

• Build, mentor and lead a high-performance team to drive business success.

• Foster a culture of accountability, innovation and customer-centricity.

• Financial Management & P&L Ownership:

• Take full ownership of the business unit’s financial performance, including revenue, profitability and cost control.

• Optimize operational costs and ensure sustainable growth.

• Prepare and present periodic business and financial reports to senior management.

Qualifications & Experience

• Minimum 5 years of experience in a similar leadership role, preferably in IT sales and operations management.

• Proven track record of successfully selling IT solutions to government and corporate clients.

• Strong business acumen with experience in setting up and scaling operations in a new market.

• Excellent communication, negotiation and relationship-building skills.

• Strong leadership and people management abilities.

• Knowledge of the Uzbekistan business landscape and regulatory environment is an advantage.

Location: Uzbekistan

Reporting To: CEO / Senior Leadership

This is a key leadership role requiring a proactive, hands-on approach to building and managing SBL’s business in Uzbekistan. If you have the experience and drive to take on this challenge, we invite you to apply.