• Identifying, examining and assessing training needs with organization • Conduct training for employees for specific jobs • Holding meetings and presentation when necessary to GM • Setting a good example for staff • Interview and hire employees • Ensures the highest standards of service, quality and comfort for our guest • Providing the feed backs from all of the guest in resort • Personnel responsibilities for territory .

• Managing training and development. • Organizing in coordination with Director of HR and Department Heads' approved cross-training. • Keeping records of each individual TM on every training he/she attended. • Developing plans to conduct needs analyses and in-house training on a regular basis. • Developing tools and systems to ensure training and development programs meet the hotel's objectives. • Taking part in the preparation and planning of Training Department goals and objectives. • Managing TMs training and development using the Hilton and Human Resources Management System. • Managing the planning and delivery of operation program . • Providing ongoing advice and support to team members under your supervision. • Setting team goals in consultation with team members according to hotel/department goal, policies and practices. • Assisting all departmental trainers if necessary with their training.

Providing CS Training to various organisations such as Burjeel Hospital / German Hospital DXBnad other establishments Providing Translating services from Russian to English or vice for versa for various companies Extensive participation in exhibitions, fairs and seminars such as Arab Healht 2018, GITEX as translator/hostess.

• Ensuring that Emirates Premium Class Passengers get the best services in our world class lounges at the Dubai International Airport and providing personalised service of high standard to VIP passengers through warm welcome, escort and effective communication. • Creating daily reports of for record purposes i.e. count of passengers, any operational issues with passengers, etc. Ensure all the required compensation vouchers • Completion of regular check list to monitor area of work for any technical or maintenance problems, monitor food display and service as indicated in lounges menu / standards as well as the cleanliness of the service areas and report any problems to the respective person. • Coordinating with other departments, to meet the requirements and queries of passengers such as immigration, police, Check-in, Boarding Gates, Special Services, Arrivals Stopover, and Transfer Desk Handling as on a daily and hour by hour basis. • Advising passengers of facilities offered at the lounges and the boarding procedures of their flights, including final calls announcements with 100% success rate. • Actively participating in the training of new staff and guiding them over their attachment period, conducting familiarization trips and monitoring development. • Suggesting feasible improvements to procedures Responsible for 2500 paxform 0600-1800pers shift. Dealing with agitated and angry pax Assisting VIP, Presidents, Celebrieites in thier travel plan , booking, flight connection, sending daily reports and minites of meeting . Conducting training for 6-8 person at a time. Observing the performance of new employees and briefing them accordingly in case of shortcoming Report Lounge statistics and count form 0600-1800 per shoft to Duty manager Coordinating with other departmentsto resolve pax/ customer service quaries ( immigration , check in , boarding , arrival, stop over, transfer desk handling )

• To provide an efficient and caring service for the welfare and health of all management, for the welfare and health of all management, staff and guests • To attend departmental communication meetings and training sessions and to operate in line with the instructions received. • To treat all employees with medicines readily available in hotel clinic • To keep all employee medical records up to date and locked away • To assist the training manager with the basic first aid training and the sourcing of an external first aid training company. • To inspect and refill all departmental first aid boxes. • To ensure that all medical guidelines and procedure laid down by the Uzbekistan ministry of health are followed • To be aware of Sheraton and Customer programs

Translator/ Linguist /

Genaral Medicine, Nurse/Paramedic