Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

• To review the construction work • To control the project supplies • To develop the budgets and the proposals for the hotel plan • To manage the frequent and comprehensive reviews of the construction's progress to check up on communication, cost-control and work force skill • To make executive decisions about what to include or rethink in the construction plan • To review the design, or redesign of the hotel's interior by constantly checking in with owners

Hotel consulting services

In charge for hotel construction and opening the hotel

Delivering and supervising the high level of service to VIP guests

Responsible for front office and HK departments

Responsibilities of FO manager

Responsibilities of the hotel duty manager

Butler responsibilities

Welcoming the guests Check in/ check out Delivering service during the stay of the guests Reservations Complain handlings

Responsibilities of Front Desk agent

Delivering F/B service

Translation , Translater