Manage support (via Zoho system, Zoom calls - remote access, and Slack) by solving technical issues / L2 investigation and troubleshooting, escalating via Jira to the QA and Dev team if needed, and monitoring status and release. Work closely with the technical team to resolve customers' issues, read internal backlogs (JSON) and Kibana, and monitor daily product performance alerts. Manage incidents. Internal projects (internal knowledge base creation, log errors, providing internal training on new feature releases). Working with Canny on new feedback and features.

Handle support (via Zoho system, Jira, Confluence) by solving technical issues / investigating issues. Work closely with the technical team to solve customer issues by reading backlogs (JSON). Experience working on live chats and phone calls. Key account management - work closely with clients, CRM, and product demos. Communication between different teams to improve the processes and customer success deliveries.

Handle 2nd line of support (via Zendesk) by solving technical issues / investigating issues Experience working on 1st line chats, monitoring night activity. Key account management - work with B2B clients, setting up project technically. Posting announcements, co-marketing campaigns and etc. Work closely with technical team to solve customers’ issues in a timely manner Manage the communications between the different teams to improve the processes and the delivery of the product Review incoming features and provide feedback to the development team.

Providing online customer support and marketing assistance services

Personal Assistant to Ambassador/ Charge D'affaires * Ambassador meeting & events schedule maintain * Translations of English/ Russian and Russian/English of all diplomatic correspondence * Reception of delegations * Daily routine paperwork * Other related work

* Assistance in organizing of events (conferences, meetings, workshops and etc) * Daily office routine work * Arranging of staff business trips (local and abroad) * Office and exhibition procurement * Exhibition support

Deputy Head of HR&Administration Department Head of AMD Department ------- * Managing of Administration Management Department: Legal and IT Divisions, 9 Secretaries and 6 drivers * Control of visa issues: invitation letters, from Ministry of Foreign Affairs, visa for staff, etc * Control and maintain all range of office expenses (car and driver expenses, fixed assets and office consumables, communication fees, taxi fee, dormitory for foreign stuff and etc) * Purchase of fixed assets and procurement of office consumables. Fixed assets book registration control * Maintain office building in good condition * Ensure flawless and smooth administration department work, organise work and maintain needs and complaints, checking reports, maintain quarterly assessment, sum up the work and draw out problems * Ensure smooth office functioning, notices and office memo preparation * Events management: workshops, meetings and conferences for staff

HR&Administration Department ------- * Recruitment: Interview of the candidates. Arranging time, interviewing, coordination of interview with other Depts. Managers, preparing necessary documents, make advertisements in magazines and etc * HR coordination (internal): Registration of newcomers, getting ID, coordinating with HQ HR Dpt. on new company policies, annual leave registration and controlling. * HR coordination (official): official registration of employees and maintaining of required documentations (labor agreements, orders and etc.), connection with Ministry of Labor

Representative office in ------- * End-to-end contract information maintenance: basic contract information, invoices, receipts, outstanding, actual aging (tracing from signing of the contract to all fund collected). * Preparation of the reports on Account Receivable to Moscow and Hong Kong HQs * Making reconciliation between Customer and HQ. Organise yearly reconciliation. * Account Receivable analysis * Assisting to make unapplied receipt clear, coordinating between Customer and HQ * Maintain project database * Customer training coordination (organisation of trainings in Training centers of Huawei) * Have an additional knowledge of shipment and custom clearance coordination, contract preparation

Representative office in ------- * HR and Recruitment (searching and recruiting of candidates for existing vacancies, registration of new staff, maintain employee database, annual leaves and other related work to HR) * Maintain filling system and other basic secretarial duties

Termez State University, Bachelor of Arts

Diplomacy Department

English Language

Udemy Online courses, QA

Udemy Online courses, QA

Udemy Online courses, QA