- writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms - conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings - assisting the creative team with the design of promotional materials - using social media to engage consumers, respond to questions or complaints, and to promote company initiatives - collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems - monitoring social media and company website metrics - utilizing SEO methods to increase site traffic - suggesting new ways to promote company offerings and to reach consumers

- maintaining a positive, empathetic, and professional attitude toward customers at all times - responding promptly to customer inquiries - communicating with customers through various channels - acknowledging and resolving customer complaints - knowing our products inside and out so that you can answer questions - processing orders, forms, applications, and requests - keeping records of customer interactions, transactions, comments, and complaints - communicating and coordinating with colleagues as necessary - providing feedback on the efficiency of the customer service process - managing a team of junior customer service representatives - ensure customer satisfaction and provide professional customer support

- reading press releases - researching articles - establishing and maintaining contacts - interviewing sources - writing, editing and submitting copy - attending events - proofreading - verifying statements and facts

International Journalism, Correspondent