Responsibilities : •Effectively managed team of over nine employees in 3 regions •Prepare , control : budgets, parts planning & ordering & parts turnover •Works cooperatively with parts and service managers to meet the needs of customer satisfactions. •Main client contact point for corporate clients including Enter Engineering, Discovery Invest, Almalyk Mining- Metallurgical Combine and Indorama Agro. •Interact with customers on a daily basis to resolve issues and problems and deal with complaints to maintain customer loyalty •Trained, developed and led a team of parts & service Dept. and achieved annual sales from $60,000 to $ 600,000 •Developed and implemented client service program, which expanded small-to-medium client base 35% •Reports lost parts and service sales directly to country manger •Parts & Service contracts formulation ,developing & implementing •Setting sales targets for parts sales and activity key performance indicators. •Organizing & develop Parts shops in regions: Surkhandarya & Karakalpakistan •Marketing campaigns support and development, parts and service pricing etc. •Developed new quality standards for better quality performance and reliability •Technical issues follow up (warranty, maintenance, repair, overhaul etc.)

Responsibilities : •Monitoring EPC projects in Oil & gas sectors, visiting customers on sites •Managed a sales team of five persons & developed sales for $2,0 million by implementing new product .Awarded the 2017 “Best Salesman in the Central Asia region”. •Build and maintaining client relations. Visiting clients and potential clients to evaluate needs or promote products and services. •Represent company at trade association meetings to promote products. Attending, and if necessary, chairing meetings with the design team and with Sub-Contractors. Closely work with Supply Chain team •Technical support on equipment selection, specifications and assisting with value engineering exercises.

Responsibilities include: •Establishing of business processes of Service Department. •Develop businesses through customer relationship for construction, mining and oil and gas sectors. •Achieving sales and profit goals of parts and service by promoting and selling service programs and additional repair programs •Close working with key customer NGMK by continuously proposing solutions that meet their objectives & loyalty •Monthly Reports of service sales trend to the main office •Managing 12 technicians of field service for the entire daily Service Operations & control of service branches in regions around Uzbekistan •Monitoring & reporting main KPIs results to the Caterpillar & main office. •Preparing Labor utilization reports in 1C8 accountant program •Technical support through DSN system & CPI programs •Organizing and implementing: service contract , customer request, Work orders entering in1C8 accountant , customer filing system, participation in tenders and other records •Preparation of department budget, planning cash flow, staffing and maintenance costs for contracts. •Planning & arranging training courses for technicians jointly with Zeppelin Training Centre in Moscow

Responsibilities include: •Performing overall daily coordinating & management of the operation in Engineering Dept (Electrical Department, Compressed air supplying, Power station, Boiler room) •Supervised Managed over one hundred employees OF Engineering Dept. on a daily basis •Draw up financial analyses, budgeting, cost saving plans, Planning & purchasing necessary items for running Department. •Supervising maintenance & repair of equipment’s Providing Engineering Utilities reports. •Supervising Construction Project of Dyeing Plant including: -work with Project institute -control construction & material supplying contracts, construction process, bills (estimates) & reporting to the main office. -Government approvals & Commissioning of Project.

Responsibilities include: Preparing contract & documents for registering new companies Translating documents from Russian into English. Close working with Government organizations, Mayor office & Ministry of Justice

Responsibilities include: Controlling import of used vehicles, presale technical support & sales in secondary market. Preparing of contract, corresponding with customers & suppliers, business travel to Kazakhstan. Customs clearance & working closely with Government Departments.

Assisted in managing an office of twenty employees. Responsible for all daily operations of the office, including coordinating transportation services, payment for all services, the production of all materials. Installed company premises including provision of different types of communication facilities and office equipment maintenance. Provided services on sending out and receiving freights/shipments. Assisted in organization and conduct of seminars and banquets for high level government officials. Obtained visas, government accreditation, customs clearance and housing for all foreign staff members. Provided hotel reservations and travel arrangements for the project staff.

Business tools for Service managers

Sales professionals courses

International Training program on Human Capabilities

Manangment & marketing courses, manager

Designing & Road Construction, Civil engineer.

Vehicle repair & maintenance, Mechanic