Most of the tasks performed at this company are similar to the ``Nika Vik'' since both are real estate agencies conducting rent/sale of houses and flats. They include but are not limited to - customer relationship management for tenants and property owners, complete preparation of required contract documentation, relevant negotiations with either of the parties, constant search for new properties to be included into the database, management of said database to keep it up to date and in order and other activities, as necessary. Particularly in this agency, there is an emphasis on working with foreign customers from different embassies, organisations and companies, thus a regular usage of English language, important for me so as not to lose the knowledge.

This is a telecommunication consultancy company where I completed my obligatory internship, required to fulfill the master degree course at LSBU. The work included marketing as well as business activities, together with building some practical, engineering skills. A major marketing project was developing content material for the upcoming redesign of the company's website. The job was first to reconsider the structure and map of the web-site, then to search and compile information for each and every section of it, getting the data from the company information archive, over the Internet, from partner and supplier web-sites, as well as contacting them over the e-mail in order to request specific brochures and product features. The result was a completely reconstructed web-site, which the company was going to implement in the nearest future. Business activities included making contacts with some of the existing clients, sending business correspondence, making up a list of potential customers from information given by a partner company and developing/sending out business offers to them. I have also attended some sites to perform technical/engineering work as a Junior Engineer, to become familiar with the installation services the company offered. Lastly, went through several online seminars and obtained certificates of completion from a major supplier, which were trainings aimed at deepening the knowledge about that partner's products and services, together with most up-to-date sale strategies of those products.

Customer service included the following activities - contacting potential and existing customers, which were mostly foreign people from different embassies, discussing the features of the property they were willing to rent/buy, arranging appointments to show the property, conducting the actual demonstration of the estate together with a senior specialist, taking part in negotiations on the contract terms and conditions. In-office activities comprised preparation of contract documentation, searching of suitable property for the clients via the agency's database, creation of firm's prospects/flyers and their distribution. I have performed on-field property search and communication with landlords on the topic of renting/selling their property. Also, if there were any changes to be done to the property, as agreed by the contract, my job was to see that all of them are completed properly by the landlord and sometimes helped him with buying furniture suitable for the lessee.

I was already performing some activities for "Nika Vik'', while working at this company. Its business is related to the former one, as it provides water filters and current transformers among other equipment. Thus, after having signed a lease contract, the lessee usually ordered to have filters installed for water and swimming-pool, as well as current transformers. My role was the monitoring of the whole process - receiving the order, negotiating the price with the landlord, supervision of the delivery and installation, final check of the equipment and dealing with any additional requests related to the order. Pumping equipment was sold to a variety of customers, landlords of small private houses, as well as companies constructing large multistory buildings. I was to compile, arrange, oversee, check the contracts and any documentation related to the selling.

This position mostly comprised paper-work with the archive - arranging documents, printing out additional copies, indexing, looking up specific acts or standards, as I was in the certification and standardization department. I was also assisting other departments in acquiring the necessary data from the archive, verifying regulative documents, keeping the archive up to date with most recent issues of acts, standards and other legal documents. Performed an extensive rearrangement and reorganization of a substantial part of the paper database.

Management and Marketing, International Business

Faculty of Economics and Management, Management

General education, CSE Qualifications