Managing Administration and CRM operators team; full control of CRM software; maintaining relationship with property owners; negotiating on selling price; preparation of contracts, follow up with Client managers on sale circle; arranging viewing with customers; post-selling customer care duties.

Managing sales sales activities and events inline wth the annual sales and marketing plan and to acheeve/exceed budget sales strategy for the hotel.Developing and maintaining contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.

Selling all facets of the hotel to new, existing and prospective customers considering goals set forth in the sales startegy, negotiating optimum rate for the benefit of the business .Planning and conducting familiarization tours and site inspections;entertaining clients;asssting with the preparation of new products and services.

Answering and redirecting incoming telephone calls in efficient manner and providing necessary background information to callers, if required; taking and distributing telephone messages to the relevant staff; maintaining incoming and outgoing correspondence; assisting General Manager in drafting official correspondence; translating from Russian into English and vice versa documents, memos, letters and other correspondence, as required; scheduling, arranging and coordinating meetings, conference calls and business trips; assisting General Manager in recruitment, selecting candidates and pre-interview them.

To develop a public relation program for the hotel based on its marketing goals; to liaise with Marketing and targeting specific markets and developing the public relations strategies to reach these markets. To develop media contracts, to plan press conferences and other press activities; to act as hotel’s liaison with media to promote good publicity and counteract bad publicity; to develop and organize promotional activities, coordinate with department concerned; to invite VIPs and media to promotional activities, to prepare and issue releases; to establish sales leads from the study of magazines, newspapers and from personal contacts, to coordinate sales leads with Banqueting and Sales Department. To disseminate corporate press releases to appropriate local trade and consumer media; to establish a program for sending to trade publications on a regular basis releases covering special events, promotions, etc. To prepare promotional press releases on personalities among guests and employees of the hotel and on news worthy events in the hotel. To prepare annual public relations goals and budget, in cooperation with the Director of Business Development, prepare working plans to carry out goals, compares actual achievements against goals and take corrective action. To accept clients and media complaints, requests and inquiries and coordinate with departments concerned. To supervise and direct photographers commissioned to take pictures of VIPs, shows etc.; to liaise with the Director of Business Development on matters affecting corporate image. To maintain good public relations by extending personalized service to VIPs, following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letters to VIP guests; to coordinate guest list and invitation for VIP receptions, luncheons, dinners etc. To maintain clipping files pertaining to the hotel based on daily perusal of the media and provides same to the General Manager, other departments, corporate PR, as appropriate; to maintain mailing list/contact file; to maintain photo file.

Additionally to the regular Guest Relation’s duties, assisting and replacing on his days-off Front Office Manager in full operation of Front Desk: supervising receptionists, bell-staff, business-centre clerks, hotel drivers, following up with reservations, to ensure check-in / check-out procedures are going on smoothly; handling guest complaints; sorting out disputed bills; and performing Duty Manager Duties as well, i.e. fully in-charge of whole hotel operations once per 10 days during the evening hours (6 to 12 pm). As the member of pre-opening team establishing of all collaterals for the Hotel according to the brand identity (i.e. guest rooms collateral, office forms, promotional materials etc.) and was the one of interviewer and selecting the new employees.

To provide supervision of Guest Relation Desk operation; to maintain a high level of product knowledge; to supervise the performance of Guest Relation officers; to assist the guests with all different queries; to prepare and arrange all VIP guest special requests and amenities; to make sure that all VIP arrival rooms are ready and properly inspected; to handle guests complaints; to supervise escorting procedures for VIP guests; to ensure all guest’s pick-up and drops are properly done; to prepare daily rotas and make sure that all shifts are staffed properly and sufficiently; to coordinate with Front Office Manager for special assignments; to monitor the overall appearance, grooming and proper uniform’s conditions of the assigned personnel; to make sure that Guest Relation Desk is clean, tidy and properly equipped at all times; to maintain a detailed knowledge of rooms budget; to aim to achieve / exceed the hotel budget in term of occupancy, average room rate, room revenue, etc.; to participate in and implement sales strategies; to be aware of any activity/ events operating within the hotel in order to promote and maximize sales; to suggest ways of reducing cost without effecting the hotel standards and quality of services.

Responsible for overall supervision of the staff in a restaurant; to perform administrative duties, attend food and beverage meetings and liaise with kitchen regarding food quality and presentation; to prepare staff rotas and organize shift to ensure appropriate staffing at all times; to inspect staff to ensure they are in proper uniform, well groomed and clean; to satisfy guests complaints; to greet guests on arrival and attend to their seating; to inspect the restaurant to ensure that it is clean and orderly; to compile the restaurant log book, recording guests complaints, revenue, covers and other appropriate details.

To provide an efficient and courteous service of food and beverage to the restaurant’s guests; to satisfy complaints and requests and ensure that they are promptly reported to the supervisor; to ensure that the guests bills are correctly compiled and presented to the guest in the established manner and correctly paid; to attend training sessions and train the new employed personnel; to exhibit personal appearance, attitude in a manner, which will enhance the guests experience and satisfaction.

To maintain and update database of all securities holders; to prepare data and documents for profits distribution; to maintain constant correspondence with foreign partners in English language; to translate technical documentations from English into Russian and vice-versa; to assist Head of department in preparation of reports; to liaise with Sales department and participate in creating sales strategies.

Computing Machines and Automated Systems Software, Diploma of Engineer Programmer

www.atbd.uz, Accountant

Assosiation of Accountants, Accountant

www.atbd.uz, Accountant

Le Meridien Tashkent Palace Hotel, Housekeeping Dept.

Sheraton Luxor Hotel&Resort, Cairo, Egypt, Room Division

Dom Znaniy, Accountant