- Lead and manage product strategy processes, assuring excellent communication with all relevant stakeholders - Take the lead in determining the direction of the product and drive the entire product life cycle (MVP, A/B test, CJM.) - Responsible for overall product and operation planning, and key scheme design - Effectively coordinate and organize various resources of personnel in various departments such as design, development, testing, and operation to achieve product goals; - Continuously analyze and evaluate the operating data of its own products, the overall industry, competitors and formulate product plans based on the data, looking for optimization and breakthrough directions - Identify feedback and crucial updates on improving cost-effectiveness and developing competitive advantage features of the product; - Liaise with C-level staff, board members, and stakeholders to develop and maintain the product roadmap - Representing the product and organization in press activities, conferences, and discussions - Monitor budgets, forecasts, and metrics, as well as lead strategic planning for all product lines, defining pricing and competitive positioning - Train, motivate and Lead team members - Project (Themes/Plugins) Requirements elicitation and documentation, including writing use cases, constructing workflow

Methodologies: Agile, Scrum - Coordination of all procedures and development of the project in all its aspects; - Project team motivation and management - Cost estimation and budget development - Control of level of customer satisfaction - Company profiling and periodical presentation of the project - Reaching goals settled by the shareholders within the given timeframe and available budget - Monthly and Quarterly meetings on progress of the project to keep the shareholders aware of the situation and motivate the teammates - Terms of Reference and project documentation development - Progress monitoring and daily issues resolutions - Management of all reports and project documentation.

Number of employees in subordination: 35 Achievements: Best employee of retention department. July 2014 Best employee of the company. October 2015 Best team of the company. December 2016 Accomplishments: Increased customer average lifespan by 30 %; Have been successfully managing BSS (business support system) project and relevant updates with features and interfaces required for business procedures; developed workflow for existing types of issues with involvement of all relevant departments, implemented the workflow on the basis of JIRA software, automatized company’s issue tracking, succeeded project managing including project demand analysis and further support. Main duties: - Development and implementation of a strategy aimed at optimization of customer service departments work and increased the level of customer satisfaction and loyalty; - Organization of interaction between company's divisions to resolve conflict situations related to customer service; - Control of data collection, analysis and systematization of client requests; - Managing the work project of billing system, website and personal cabinet developing; - Work with the personnel (search and selection of personnel with subsequent training, control and estimation of the personnel); - Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; - Reviewing the performance of staff, identifying training needs and planning training sessions; - Forecasting and data analysis against budget figures on a weekly and/or monthly basis.

Number of employees in subordination: 20 Accomplishments: Developed KPI as a basis for new bonus system, developed and implemented procedures to achieve maximum effectiveness, developed new reports with better analytics evidence. Main duties: - managing the daily routine of the call center, including equipment sourcing, effective resource planning and implementation of call center strategies and operations; - carrying out needs assessments, performance reviews and cost/benefit analyses; - setting and meeting performance targets for speed, efficiency, sales and quality; - liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; - maintaining up-to-date knowledge of industry developments and involvement in networks; - monitoring random calls to improve quality, minimize errors and track operative performance; - coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; - recording statistics, user rates and the performance levels of the center and preparing reports; - handling the most complex customer complaints or enquiries; - organizing staffing, including shift patterns and the number of staff required to meet demand;

Main duties: - Market research and sales management; - Progress records of partners’ network; - Development and implementation of consulting services; - Bug-reports writing and use-cases (test-cases) drafting, checking lists and utilization script; - Projects implementation and further support; - Time schedules control, project demands analysis; - Manual and automatic system testing; Successful Projects: 1) Fanuts.com - high load online game 2) JinggaMall.com - e-commerce online project

Director, Art of Cinema

Uzbek-Japanese Center, Management

Micros Training Center

KT corporation

GoPractice, Product Management