- Oversee the entire Front Office operation to maintain high standards - Complete Night Audit duties - Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel - Manage, record and promptly resolve issues or emergencies that arise - Act in accordance with all security and emergency procedures and manage the instigation of these, as required - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas - Assist other departments, as necessary

All required needs as receptionist

All required need as guest relation agent

All required needs as a receptionist

Automatic telecommunication, IT & Internet technologies