Analyzing brand positioning and customer insights, shaping and communicating vision and mission, managing a team of marketing people working on brand initiatives, leading creative development to motivate the target audience to “take action”, establishment a performance specifications, cost and price parameters, market applications, measure and report performance of all marketing campaigns, monitoring market trends, research target audience and competitors’ activities, oversee new and ongoing marketing and advertising activities, monitoring service distribution and customers reactions, setting up the kitchen with cooking utensils and equipment, study/create the menu and conduct each recipe and gather all necessary ingredients, cook food in a timely manner, delegating tasks to kitchen staff, informing wait staff about daily specials, ensuring appealing plate presentation, supervise Cooks and assist as needed, slightly modify recipes to meet customers’ needs and requests, monitoring food stock and place orders, checking freshness of food and discard out-of-date items, experiment with recipes and suggest new ingredients, ensuring compliance with all health and safety regulations within the kitchen area, controlling of budgeting and purchasing of kitchen supplies as well as maintaining inventory.

Major responsibilities were to conduct international bonds with importers from Central Asia region, establishing contracts for supply of technical liquids such as engine lubricants, hydraulic and transmission oils, antifreezes and auto cosmetics. Increasing sales volumes in specific countries and regions and settling our brands in their markets. Controlling all orders from the bottom (creating b2b contacts using sales methods) until client will get his freight. Preparing all documents for shipment, certification, logistics etc. Direct working with laboratory, production, clients, administration, governmental board of trade, declaration office, logistics department etc. Also, I was responsible for development and promotion our brands in social medias, fixed up accounts and created audience, content, plans, design in Instagram and Facebook, established company SMM strategy and automatize all actions. Achievements: after learning 1C Enterprise in 1 month and analysing the whole company operation, established contract for supply with Uzbekistan client for quarterly orders over 65000 EUR, also made contract for less volumes with clients from Bangladesh, Nigeria and USA.

Greeting and checking-in to ensuring the daily comfort of guests, maintaining a constant presence at the front desk or lobby of a hotel and handling all customer questions and concerns. Working with front desk personnel in ensuring that all check-in processes run smoothly. Listening to and managing all customer complaints and concerns, also following-up to ensure that each complaint has been resolved to the customer’s satisfaction. Keeping a log of these complaints and resolutions. Communicating with guests in-person or via phone or email. Working closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of guests to avoid potential issues in the future. Preparing and holding up to date all daily reports for day/night shifts circle and keeping on the space for easy-connecting via Fidelio, direct messaging and online presence among all Hotel departments as Front Office, Housekeeping, Restaurant, Accounting, Head Management, Supply Office and also Hotel partners like Taxi Companies, Air Companies, Booking Agencies, Touring Agencies, other sister Hotels, etc.

Controlling and operating building projects as well as development of all coherence procurement contracts with wholesalers, manufactures and supply work processes with weekly report. Searching best capabilities and costs in market for building materials, builders, special equipment and machinery for optimizing expenditure rates and systemizing work processes. Achievements: During first 14 months, our team finished 2 private construction projects, overall saved 14% of the original expentidute rate, and passed objects for entry into service earlier that gave us an opportunity to throw work capabilities to another projects; personally operated the construction of “MINOR” business center which consisted of 2 plants; also helped in our state order team project with “MANONOVAPROJECT” SP Company for 9-11 stages in gas-chemical plant “UZGTL” in HVAC&Plumbing discipline.

Direct working with the client base, meetings, consultations, contracting, documentation support servicing, suppliers processing (manufacturers, intermediaries, distributors, private trade organizations). Searching and development of offers of foreign partners (China, Israel, Turkey, Russia, Germany, Italy). Reporting. Presenting services at briefings. Achievements: For a short period, I concluded 38 consulting contracts; subsequently half of them signed contracts with me for the supply of equipment. During this time, I have worked more than 230 offers from manufacturers.

Direct working with clients, consultation, contracting and leading transactions, documentation and maintenance, quarter reporting, price analyzing of the market, searching and increasing of the client base. Achievements: in the first month of work, due to the existing personal client base I completed 4 transactions for 400 million soums in total; personally, using active callings with the chief managers of similar companies and presentations for them, concluded partner agreements with such companies as Garage, Auto Point, Auto Leader.

Direct working with clients (owners of cars in the second hand market and those who wishing to purchase cars using credit financing), collection and maintenance of documentation, calculation of value tables, working with commercial banks. Achievements: personally I increased the company customer base by 50 points in average at a normal rate of 30 points in a week; made approximately 30 cold calls in a day and conducted at least 3 business meetings in a week, which allowed to conclude contracts for more than 600 million soums in total (company profit is about 15%); made daily analysis of the market in order to control changes in prices and purchasing power, held the controlling of the current client base.

International Business

Economics with Finance