• Designed, developed, and optimized AI-powered chatbots for business applications, including customer service and car rental services. • Programmed chatbot workflows to ensure efficient data collection, user engagement, and personalized client support. • Integrated payment solutions, such as Uzum Nasiya, into chatbot systems to enhance customer payment flexibility. • Configured AI settings to ensure friendly, professional, and clear communication styles tailored to business needs. • Collaborated on projects involving website development, user interface design, and conversational AI flow improvements. • Implemented AI-driven solutions to improve customer interaction efficiency, leading to faster response times and increased user satisfaction. • Created adaptive chatbot scripts to handle various client scenarios, such as budget limitations, with proactive suggestions and alternative solutions. • Enhanced chatbot capabilities to support multilingual interactions, increasing accessibility for diverse audiences.

- Develop and manage long-term crew schedules to optimize operational efficiency - Analyze data to forecast crew needs, ensure compliance with regulations - Collaborate with cross-functional teams to align planning with organizational goals

Management of Active Directory (AD) Level 1, Helpdesk support, management of office IT equipment, ensuring uninterrupted operation of IT infrastructure.

Monitoring and maintaining computer networks and systems. Installing and configuring computer hardware, software, systems, networks, printers, and storage devices. Troubleshooting technical issues and diagnosing hardware/software faults. Collaborating with system administrators and other IT engineering staff to ensure smooth operation Providing technical support and assistance to users and clients. Managing the deployment and integration of new applications or software systems.

•Collecting and updating accurate customer information to generate meaningful insights. •Responding to Engineer Institute emails with accurate, professional replies. • Navigating the internal database to execute tasks quickly and efficiently. •Coordinating procurement specialists in purchasing Equipment to construct Thermal Power Plant •Coordinating Engineers from the Research Institute in the technical analysis of Equipment to construct a Thermal Power Plant •Material requisition and Purchase request of Equipment for TPP through 1C Enterprise •Conducting Videoconference and Kick-off meetings with Vendors in order to sign a contract for Equipment purchase • Coordinating Contractors in the Contraction process • Purchasing supervisor report

- Booking loads on a daily basis. - Aligned organizational objectives with the company mission to increase business growth and integrate work strategies. - Handled incoming calls and emails from customers regarding issues with Carrier performance - Increased sales by booking dedicated lanes for both Team and Solo drivers. Planned and made a strategy for dispatchers and drivers to maximally use the dedicated lanes and make the highest possible weekly gross. - Established training for both, new and remaining employees to increase their efficiency. - Managing and handling tools for Dispatching: IP Phones, ISP, PCs, Power DAT, Ringcentral, GoTo connect, etc. - Creating and keeping good relationships between brokers and Customers. This has led to more opportunities to book better lanes and loads. - Controlling the lanes that were booked in order to keep the best performance for the customer/broker - Maintained the Brokerage department by bringing a customer and launching lanes. - Issue solving with brokers because of mitigating circumstances. Driver issues, Update team issues, or Dispatch errors. - Conducted research and launched new tools for Dispatchers to increase the Gross of the whole Company. UIIA certification, Railyard moves, Drayage lanes. - Reorganizing and managing Tollpass, Prepass, and Trip Folder. - Managing and keeping the performance of Amazon Relay. Booking and managing new lanes.

•Provided technical support to 20-30 staff for hardware and software issues, fault-finding issues efficiently, and fixing them within deadlines. • Installed and configured hardware onto 20-30 computers. •Ensured systems and networks stayed secure through access controls, backups, and firewalls with the help of Kerio Control, Active Directory •Set up systems, computers, software, and new user accounts for employees with the help of AD and Kerio Control •Replaced, repaired, or upgraded defective or outdated components within hardware when needed

Dispatch, Update, After-hours dispatch, and Safety Booking Street loads Booking Amazon loads

Call-center Operator Worked as an Operator in Call-center of Company Uzmobile.

•Performing daily spot checks on the store's systems (POS, Scales, Price Checkers, E.M.V.) • Supervision troubleshooting system issues; •Help the employees with their requests related to I.T. (e-mails, network problems, etc…);

Business Information Systems

Exact science

Goethe Institut, A2