Building automation tools using Python, integrated automation platforms (e.g. ManyChat, Make.com), and developing CRM features, analytics systems, and admin panels with real-time logging on Firebase. Creating chatbot funnels for test drives and travel bookings, designing HTML-based dashboards and web interfaces, implementing AI tools for product profitability and launching data-driven platforms for clients in government, tourism, and automotive sectors.

Management of Active Directory (AD) Level 1, Helpdesk support, management of office IT equipment, ensuring uninterrupted operation of IT infrastructure.

Monitoring and maintaining computer networks and systems. Installing and configuring computer hardware, software, systems, networks, printers, and storage devices. Troubleshooting technical issues and diagnosing hardware/software faults. Collaborating with system administrators and other IT engineering staff to ensure smooth operation Providing technical support and assistance to users and clients. Managing the deployment and integration of new applications or software systems.

•Provided technical support to 20-30 staff for hardware and software issues, fault-finding issues efficiently, and fixing them within deadlines. • Installed and configured hardware onto 20-30 computers. •Ensured systems and networks stayed secure through access controls, backups, and firewalls with the help of Kerio Control, Active Directory •Set up systems, computers, software, and new user accounts for employees with the help of AD and Kerio Control •Replaced, repaired, or upgraded defective or outdated components within hardware when needed

•Performing daily spot checks on the store's systems (POS, Scales, Price Checkers, E.M.V.) • Supervision troubleshooting system issues; •Help the employees with their requests related to I.T. (e-mails, network problems, etc…);

Business Information Systems

Exact science

Goethe Institut, A2