Business correspondence in English and Russian with foreign partners (coordination of documents and terms of cooperation, etc.); Prompt solution of all emerging issues with clients, maintenance of accounting documentation; Conducting negotiations (face-to-face and telephone) with potential and existing clients in order to conclude and extend contracts; Working with the client base, its monthly expansion; Receiving and processing customer requests and monitoring their implementation; Preparation and approval of a complete package of documents for import/export and customs clearance; Interaction with forwarding, brokerage, transport, insurance, companies, etc.; Providing advice to clients, discussing working conditions; Collecting and analyzing information about potential clients\projects;

Business correspondence in English and Russian with foreign partners (coordination of documents and terms of cooperation, etc.); Prompt solution of all emerging issues with clients, maintenance of accounting documentation; Conducting negotiations (face-to-face and telephone) with potential and existing clients in order to conclude and extend contracts; Working with the client base, its monthly expansion; Receiving and processing customer requests and monitoring their implementation; Preparation and approval of a complete package of documents for import/export and customs clearance; Interaction with forwarding, brokerage, transport, insurance, companies, etc.; Providing advice to clients, discussing working conditions; Collecting and analyzing information about potential clients\projects;

- Operating shipments from door to door organizing, coordinating and communicating with customers, vendors - Choosing airlines/working closely with vendors - Updating the information system(s) (Logitude, Concord, etc.) - Ensuring customer satisfaction at the highest level as per quality objectives - Invoicing customers - Verifying cost invoices relevant to shipments - Issuing waybills - Providing feedback on vendors to procurement teams Receiving and processing customer requests and monitoring their implementation; Preparation and approval of a complete package of documents for import/export and customs clearance; Transaction management and control of shipment dates; Interaction with forwarding, brokerage, transport companies, etc.; Providing advice to clients, discussing working conditions; Collecting and analyzing information about potential clients\projects;

- Operating shipments from door to door organizing, coordinating and communicating with customers, vendors: - Updating the information system(s) (Logiswift.) - Choosing vendors with good prices and competence; - Invoicing customers - Verifying cost invoices relevant to shipments - Providing feedback on vendors

-evaluation of the options for transportation of goods, the selection of the optimal scheme and route; - placing orders with the purchasing department or processing requests with sales specialists; - implementation of contacts with suppliers, customers, customs authorities, transport companies; - drawing up and maintaining the documentation necessary to accompany the cargo, its declaration or registration; -translation -making documents to get tax exemption from government authorities

1) Preparation and approval of a complete package of documents for import/export and customs clearance; 2) Documentation support for duty exemption work 3) Tracing the route and updating daily reports 4) Translation 5) Implementation of contacts with suppliers, customers, customs authorities, transport companies;

teaching students and help them to develop soft skills, cheking documents, updating reports, communication with clients

English philology, Bachelors Degree

2000-2004, English Language

Coursera, Writing Professional Emails