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Кандидат
Мужчина, 31 год, родился 12 августа 1994
Ташкент, готов к переезду (Батуми, Германия, Другие регионы, Казахстан, Польша, Узбекистан), готов к командировкам
Quality Analyst
24 000 000 so'm на руки
Специализации:
- SMM-менеджер, контент-менеджер
- Маркетолог-аналитик
- Менеджер по продажам, менеджер по работе с клиентами
- Руководитель отдела маркетинга и рекламы
- Специалист технической поддержки
Тип занятости: полная занятость
Опыт работы 8 лет 2 месяца
Июль 2022 — Декабрь 2025
3 года 6 месяцев
Wipro
QUALITY ASSURANCE ANALYST
- Conduct weekly quality assessments across a global organisation, encompassing complex workflow processes.
- Accurately translate various reports and texts, ensuring clarity and precision.
- Track/flag trends and patterns within the assessments.
- Analyse quality data to suggest improvements for policies and procedures.
- Monitor quality trends, and perform quality improvement plans.
- Provide coaching sessions with the team.
Январь 2022 — Июль 2022
7 месяцев
QUALITY ANALYST
- Identify root causes of defects and find areas of improvement in the process being
audited.
- Create models that optimise the resources, inputs, and outputs of compliance operations.
- Report of key insights and trends, using statistical rigour to simplify and inform noteworthy storylines.
- Provide feedback to the associates, and close the loop on audit observations.
- Share results of audits with Operations and Programme teams.
Февраль 2021 — Январь 2022
1 год
SENIOR QUALITY SPECIALIST
- Working closely with Quality Assurance Leaders to aggregate, prioritise, and report on the top issues impacting decision accuracy for each market.
- Delivering 'just-in-time' training to auditors on new or changing content policies.
- Managing investigations of escalations of inaccurate decisions to understand the root cause(s).
- Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards, and policies.
Март 2019 — Февраль 2021
2 года
Польша
Senior Process Executive
- Analyse and identify content.
- Listen to transcribe audio and online content with a high level of accuracy and linguistic expression.
- Provide accurate interpretation.
- Review user reports regarding website content.
- Prepare detailed reports in English.
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures.
- Use market-specific knowledge and insights to identify and scope solutions to improve the support of users.
Ноябрь 2017 — Февраль 2019
1 год 4 месяца
SMAKI ORIENTU
Польша
Market Sales
- Company Advertising & Marketing
- Provide superior Customer Service
- Contact with Clients
- Create a strategy for gaining new Customers
- Analyze the market’s potential sales
Навыки
Уровни владения навыками
Продвинутый уровень
Опыт вождения
Права категории B, C
Обо мне
Experienced Linguistic Specialist & Quality Analyst with a strong background in translation, transcription, and interpretation, combined with expertise in quality assurance and content analysis.
Proven ability to ensure accurate language processing, maintain high quality standards, and enhance operational efficiency in multinational environments. Skilled in multilingual communication, decision auditing, and compliance monitoring, with a keen eye for linguistic accuracy and cultural nuances.
With a passion for linguistics, quality assurance, and process improvement, I am eager to leverage my expertise in language services and quality auditing in a dynamic professional environment.
Высшее образование (Бакалавр)
2018
Высшее образование (Бакалавр)
University of Warsaw
International Relations, Politics
Знание языков
Гражданство, время в пути до работы
Гражданство: Узбекистан
Разрешение на работу: Узбекистан
Желательное время в пути до работы: Не имеет значения