FlexNet, PAS, PMC, UDC, SAP, APS, QSSTAT and related production applications sustain. Production Servers monitoring and sustain. Manufacturing and office user support. Descktop and mobile apps, networking and monitoring. Handle updates; Changes and related change records (CR); Tickets; Problem solving; Migration to VM. Reports on applications; Work with GM global applications support. Work with suppliers and purchasing. Work on contracts (support and from the scratch) for purchasing and procurement of required hardware and etc. Incident management; Change management.; Remote monitoring and support. + Oracle DB admin, PLSQL (Win/Linux).

FlexNet, PAS, PMC, UDC, SAP, APS, QSSTAT and related production applications sustain. Production Servers monitoring and sustain. Manufacturing and office user support. Descktop and mobile apps, networking and monitoring. Handle updates; Changes and related change records (CR); Tickets; Problem solving; Migration to VM. Reports on applications; Work with GM global applications support. Work with suppiers and purchasing. Work on contracts (support and from the scratch) for purchasing and procurement of required hardware and etc. Incident management; Change management.; Remote monitoring and support.

Responsible for IT contracts, equipment suppliers and service. Support for business applications. Monitoring and reporting for the IT administrator. Related business applications: 1C; SAP; Norma; Germes; Customs reports software.

- Control over payments for a telecommunication services. (Collecting invoices, signing acts of acceptance) - Making necessary changes to the current communication services provided by local operators. - Provision of mobile communication to GMPT-UZ employees and guiding of appropriate basis of employees mobile numbers and their statuses. - Customs inspections - Raising requests for purchasing under contracts for rendering services (communication, service) and purchasing of equipment. Monitoring statuses of the raised requests. - IT department contracts monitoring and control, status updates. From filling specification to the contract till the date of payment. Depositing of necessary changes and so forth. - Users support together with HP team. - Working with suppliers together with purchasing department. - Provision of reports on a telecommunication service - Preparation of reports under statuses of current contracts for services and equipment. - Handling employee’s requests (reports for output in use necessary IT equipment). Output of IT equipment to users together with HP team. Process of filling in and control of material responsibility papers for given IT equipment.

Contact-Center ‘s group management (Customers technical support service). - Processing of incoming calls from clients for the following services: adsl- telephony; iptv, vpn, transport, hosting and so on. - Extension of supplemental information for above-stated services, technical support, preparation of applications on services, control and preparation of reports on types and quantity of applications during fixed period of time (control terms) - Organization of outbound calls for the customers - marketing researches and so on. - Preparation and organization of voice notifications in case of planned or emergency repair works at provider’s communication services network. - Control and training of operators, providing with supplemental information for group which dynamically changes. - Detailed monitoring of operator’s work, preparation of reports to management which based on results for the period.

Solving technical problems of the company customers remotely. Support of demands, preparation of reports on the done work. Control over operators. Training of operators of the Contact-centre.

Processing of customers inbound calls and their technical problems solving. Registration and support of demands. Control over operators.

Monitoring and sustain of the local network, software and hardware.

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